Recharge Limited Warranty

Starting June 1st, 2023*, all our new products include a sixty (60) day money-back guarantee for a full refund if you’re not satisfied, for any reason. Simply use the company provided return shipping label to return the complete product in like new condition, with all accessories, to receive your full refund. After 60 days, Recharge assumes that you received the purchase and that you’re satisfied with the Product and its accessories. Only claims related to the 5-year warranty will be processed after 60 days.

“Refurbished” or “reconditioned” equipment usually has received cosmetic or functional repairs of some kind. A cosmetically refurbished item will have no functional problems, but it may have received repairs to improve its visual appeal. Other refurbished items may include replacement parts prior to resale to restore them to functionality. Lastly, fully refurbished equipment has received repairs that restore it to like-new condition. A complete refurbishment typically includes both cosmetic and functional repairs. Refurbished products are sold “as is” and cannot be returned. Refurbished products are also covered by the five (5) year limited warranty.

*All Purchases before June 1st, 2023, will continue to be covered by the two (2) year limited warranty.

Service and Five-Year Limited Warranty

FlexBeam® is not user-serviceable. Do not open the housing, this will void the manufacturer’s warranty.
All warnings, cautions, and instructions contained in this manual must be followed to ensure full warranty coverage.

What is covered by the limited warranty?

The five (5) year warranty covers any defects in workmanship or in materials under normal use during the warranty period. Recharge Health (the Company) will repair or replace, at no charge, the product or parts of product that prove defective because of improper material or workmanship, under normal use and maintenance. Accessories or consumables are excluded from this warranty altogether. Excluded items are listed as follows: carrying cases, travel bags, body straps, goggles, etc. A special provision applies to the battery, which is not covered by the regular five (5) year warranty, see below.

Battery is covered for Two Years

For anything other than manufacturing defects, the battery of FlexBeam® is considered under the regulation of consumer electronics in Norway (and many other jurisdictions) to be limited to two (2) years warranty. For a battery that is worn out from use, we offer a battery replacement service against a cost after 2 years.

What do you have to do?

To obtain this service, you must first contact us by email at support@recharge.health or through the support portal on our website, to determine the problem and the most appropriate solution. Please note that in order to proceed with a warranty service request, you will be instructed to perform a certain number of troubleshooting tasks by our service team.

How do we fix the problems?

We will either repair or replace the product at no charge. Once troubleshooting tasks have been performed and our service team has determined that the failure is covered by the warranty, we will send a pre-paid shipping label to you so you can simply drop your device at the nearest UPS/FedEx/DPD station. After your return unit has been delivered to our service center, it will be repaired or replaced at our discretion

Refunds

In the event that you are requesting a refund within the 60 day trial period, the company will process your refund upon receipt of the returned product and all accessories in the original packaging, in good working condition. If the product has been damaged or used in a way which implies misuse or abuse, the company may deduct a portion of your refund according to the costs involved to repair the unit.

What about shipping costs during the warranty period?

During the first 60 days after the purchase date, the Company will cover all shipping costs. After 60 days from the purchase date, the customer will be responsible for all shipping costs. This does not apply for Refurbished items.

When does the warranty period start?

The warranty period for all Recharge Health products starts from the date you receive the product. Any replacement product or product part assumes the remaining warranty of the original product. The limited warranty cannot be transferred. Only the persons registered in our store as buyers or as shipment recipients will be entitled to warranty coverage. The company reserves the right to request proof of purchase prior to offering warranty services.

Refurbished Products

“Refurbished” or “reconditioned” equipment usually has received cosmetic or functional repairs of some kind. A cosmetically refurbished item will have no functional problems, but it may have received repairs to improve its visual appeal. Other refurbished items may include replacement parts prior to resale to restore them to functionality. Lastly, fully refurbished equipment has received repairs that restore it to like-new functionality. A complete refurbishment typically includes both cosmetic and functional repairs. Refurbished products are sold “as is” and cannot be returned. Refurbished products are also covered by the same limited warranty as new units, however that coverage is limited to (2) years.

What is not covered by the limited warranty?

Our products are not user-serviceable. Do not open them or tamper with the finished goods in any way as this will void the manufacturer’s warranty. All warnings, cautions, and instructions contained in the instructions for use (IFU) must be followed to ensure full warranty coverage.

The limited warranty does not cover product damages or malfunctions resulting from negligence (like scratches, cracks, falls, water immersion, etc), improper use together with other accessories or chargers not provided by the manufacturer (https://recharge.health) or distributor, improper maintenance or product modification; damage by natural causes like lightning, floods, rain or other natural disasters; theft or loss of the product.

Implied Warranties

Any implied warranties including, without limitation, warranties of merchantability and fitness for a particular purpose, shall be limited to the duration of the applicable warranty period. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Returns

If you have purchased your FlexBeam® from a third-party Reseller (anywhere except our official website: recharge.health all product returns, repairs or refurbishments will be handled exclusively by the Reseller.

Limitation of Liability

THE COMPANY SHALL BE UNDER NO LIABILITY FOR ANY DEFECTS IN THE PRODUCTS ARISING FROM REGULAR WEAR AND TEAR, OR ANY WILFUL DAMAGE, NEGLIGENCE, SUBJECTION TO ABNORMAL WORKING CONDITIONS, FAILURE TO FOLLOW THE PRODUCT’S WRITTEN INSTRUCTIONS (QUICK START INSTRUCTIONS, YOUR PERSONAL GUIDE AND INSTRUCTIONS FOR USE), MISUSE OR ALTERATION OR REPAIR OF THE PRODUCTS WITHOUT THE COMPANY’S APPROVAL, OR ANY OTHER ACT OR OMISSION ON YOUR PART OR ANY THIRD PARTY. IN THE EVENT OF ANY BREACH OF THE WARRANTY, OUR LIABILITY SHALL BE LIMITED TO REPAIR OR, IF THAT IS NOT PRACTICAL, TO REPLACEMENT OF THE PRODUCT(S) IN QUESTION. IN NO CASE WE WILL BE LIABLE FOR ANY SUMS ABOVE WHAT YOU HAVE PAID FOR THE PRODUCT(S). EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY IS NOT RESPONSIBLE TO YOU (THE CUSTOMER) OR ANY THIRD PARTY FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE, REVENUE, ANTICIPATED PROFITS, BUSINESS OPPORTUNITY, GOODWILL AND REPUTATION. THE COMPANY’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE ABOVE LIMITATIONS SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND OR OMISSIONS.

Governing Law and Dispute Resolution

This limited warranty shall be governed by the laws of the Norway without regard to its conflict of law provisions. Any dispute arising from this limited warranty policy agreement will be settled by the courts of Oslo, Norway.